Here are the Key Take-aways from the recent Wisdrop CX study, conducted online by Braincandy, in Oct. 2021, with a nat rep sample of 800 people (16-75 y.o.) in Poland.
5 Key Take-aways
- Cosmetic stores provide the best Customer Experience in Poland (10 industries under test). (See Chart)
- Rossmann got the highest CX score for CX out of all brands tested (78).
- CX importance of mobile apps is significant, especially for Super Markets, Telecoms and Banks.
- When it comes to Customer Experience, personalization is all it matters.
- Meeting customers’ expectations is the most important factor for improving CX.
A few words about Wisdrop
Wisdrop is a subscription-based service that offers valuable consumer knowledge in an inspiring format that trains your business instinct and helps you make better decisions every day. For more information, visit www.wisdrop.com.